Privacy Policy

1. Who We Are

This policy is issued by Glamour Femi Jewellery LLC (“Glamour Femi”, “we”, “us”), a jewellery retailer operating from the Dubai Gold Souk, Deira, Dubai, United Arab Emirates. Trade License No. [Trade License Number] · TRN [Tax Registration Number]. It explains what personal data we collect when you use this website, why we collect it, and the choices you have.

2. Information We Collect

• Account details: full name, email address, phone number, and password (stored as a one-way hash, never in plain text).
• Order details: delivery address, items purchased, order value, and payment method.
• ID verification for high-value cash orders: UAE anti-money-laundering regulations require us to record an Emirates ID or passport number for Cash on Delivery orders of AED 55,000 or more (see our Terms & Conditions). This is collected only when that threshold applies and is used solely for regulatory compliance record-keeping.
• Payment data: card payments are processed directly by our payment gateway (Telr); we never receive or store your full card number.
• Product reviews: your name and any review text you submit for a product you've purchased.
• Browsing preferences: language choice (English/Arabic), your shopping bag contents, and a guest session identifier — stored in your browser's local storage, not shared with third parties.

3. How We Use Your Information

• To process, deliver, and provide support for your orders
• To create and manage your account, and show your order history
• To meet legal and regulatory obligations, including AML/CDD record-keeping for high-value cash transactions
• To respond to enquiries sent via our contact channels or WhatsApp
• To send order-related communications (confirmations, delivery updates)
• With your consent, to send offers or new-arrival updates by email

4. Who We Share It With

We do not sell your personal data. We share the minimum necessary information with: our payment gateway (Telr) to process card payments; delivery/courier partners to fulfil your order; and Cloudinary, our image hosting provider, for product photography only (not customer data). We may disclose information where required by UAE law or a valid request from a competent authority.

5. Data Retention

We keep account and order records for as long as your account is active and as needed to meet our legal, tax, and accounting obligations. AML/CDD records for high-value cash transactions are retained for the period required under UAE anti-money-laundering regulations, currently up to five years, even if you later request deletion of other account data.

6. Your Rights

Under the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), you may request access to, correction of, or deletion of your personal data, and may withdraw marketing consent at any time. Some requests may be limited where we have a legal obligation to retain the data (see Section 5). To exercise these rights, contact us using the details in Section 8.

7. Security

Passwords are stored as one-way hashes, not plain text. Access to admin systems is restricted to authorised staff. We use industry-standard encryption (HTTPS) for data in transit. No online system is completely secure, and we encourage you to use a strong, unique password for your account.

8. Contact Us

For any privacy question or to exercise your rights above, reach us via the details on our Contact Us page, or by email at privacy@glamourfemi.ae.

9. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or UAE law. The “Last updated” date at the top of this page will always show when it was last revised.